Thank you for shopping at The Leather Vest. We are committed to providing you with high-quality leather products and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help.
Refund Eligibility
- Standard Refunds: We offer refunds on most new, unused, and undamaged items within 14 days from the date of delivery. To be eligible for a refund, the item must be in its original condition, including all tags, packaging, and accessories.
- Non-Refundable Items: Some items are non-refundable for hygiene reasons or due to their nature. These include personalized or customized items (unless they are defective), final sale items, and items marked as non-refundable in their product descriptions.
Refund Process
To request a refund, please follow these steps:
- Contact Us: Contact our customer support team to inform us of your intention to request a refund. Provide your order number, the item(s) you want to return, and the reason for the refund.
- Return Authorization: Our customer support team will provide you with a return authorization (RA) number and detailed instructions for returning your item(s).
- Packaging: Ensure that the item is securely packed in its original packaging or an appropriate shipping container. Include all original tags, accessories, and a copy of the packing slip.
Return Shipping
- Shipping Costs: Unless the return is due to our error (e.g., you received a damaged or incorrect item), you are responsible for the return shipping costs.
- Shipping Method: For your protection, we recommend using a trackable shipping service with insurance to ensure that your return is received by us safely.
Refund Processing
- Inspection: Once we receive your returned item(s) and inspect them, we will initiate the refund process.
- Refund Method: Refunds will be issued to your original payment method. If the original payment method is unavailable, we will issue the refund via a suitable alternative.
- Refund Timeline: Please allow up to 15 business days for the refund to be credited to your account after we have processed it. The exact processing time may vary depending on your financial institution.
Contact Us
If you have any questions or require assistance with your refund request, please do not hesitate to contact our customer support team. We are here to assist you and ensure a smooth refund process.