Thank you for choosing The Leather Vest for your leather product needs. We value your satisfaction and want to ensure that your shopping experience is as smooth as possible. If you are not completely happy with your purchase, we are here to help. Please read our return & refund policy carefully to understand your options.
- 30-Day Return Window
You may request a return within 30 days of delivery.
To be eligible for a return:
- The item must be unworn, unused, and unaltered
- All original tags and packaging must be intact
- The item must be free from odors, stains, pet hair, smoke, or damage
- Proof of purchase is required
Returns that do not meet these conditions may be rejected.
- Custom & Personalized Orders
Custom-made or personalized items are non-refundable, except in cases of verified manufacturer defects.
If a defect is confirmed, we will offer:
- A repair, or
- A replacement, or
- A refund at our discretion
Size issues on custom orders do not qualify for refunds.
- Exchanges
We allow exchanges within 30 days of delivery.
- Buyer is responsible for all return and reshipping costs.
- Exchanges are subject to product availability.
- A 10% restocking fee may apply to exchanged items.
- Restocking Fee
Approved returns (non-defective items) are subject to a 10% restocking fee, which will be deducted from the refund amount.
Shipping costs (original and return) are non-refundable.
- Damaged or Incorrect Items
If your item arrives damaged or incorrect, you must contact us within 48 hours of delivery.
You must provide:
- Clear photos of the item
- Photos of packaging
- Order number
Failure to report damage within 48 hours may result in denial of the claim.
- Return Shipping Responsibility
Customers are responsible for all return shipping costs.
We strongly recommend using a trackable shipping service, as we are not responsible for lost or undelivered return packages.
All international returns must be marked clearly as:
“Returned Goods – No Commercial Value”
to avoid customs delays or additional charges.
- Inspection & Refund Process
Once your return is received, we will inspect the item.
We reserve the right to:
- Reject returns that do not meet eligibility requirements
- Deduct fees for damage, wear, or missing components
Approved refunds will be processed within 3–5 business days after inspection.
Refunds will be issued to the original payment method via PayPal.
Processing times may vary depending on PayPal policies.
- Chargebacks & Payment Disputes
If a payment dispute or chargeback is initiated without first contacting us for resolution, we reserve the right to provide this policy, inspection records, delivery confirmation, and communication history to the payment provider as evidence.
We encourage customers to contact us directly to resolve any concerns before filing a dispute.
- Return Address
All approved returns must be sent to:
The Leather Vest
Jinnah Town Amir Street, Near Bhali House, Model Town
Sialkot, Punjab 51310
Pakistan
Returns sent without prior authorization may not be accepted.
Contact Us
If you have any questions or need assistance with your return, please contact our customer support team. We are here to help and ensure that your return is processed smoothly.